Privacy Policy
Introduction
Zaire Lodge respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection legislation. This Privacy Policy explains what personal information may be collected, how it is used, and your rights regarding your personal data.
Data Controller
The data controller responsible for processing personal data is:
Dörthe Premer
Zaire Lodge
R. Chão da Aberta 119
2485-079 Mira de Aire, Portugal
NIF: 303500930
Email: info@zairelodge.com
Personal Data We Process
Our website is designed to provide information about Zaire Lodge and does not require visitors to register or create an account.
We do not collect personal data through online forms. Personal data may only be processed when you:
– contact us by email;
– contact us by telephone;
– make a reservation directly with us;
– communicate with us before, during or after your stay.
Depending on the nature of your enquiry or reservation, we may process:
– your name;
– email address;
– telephone number;
– booking dates;
– number of guests;
– any information you voluntarily provide during your communication with us.
We only process the information necessary to respond to your enquiry or manage your reservation.
Information Received Through Booking Platforms
If you make a reservation through a third-party booking platform such as Booking.com or Airbnb, we receive the information necessary to manage your reservation from that platform.
The processing of your personal data by those platforms is governed by their respective privacy policies.
Purpose of Processing
We process personal data solely for the following purposes:
– responding to enquiries;
– managing reservations;
– communicating with guests;
– complying with legal obligations applicable to accommodation providers in Portugal;
– providing customer support before, during and after your stay.
We do not use your personal information for marketing purposes.
Legal Basis for Processing
Personal data is processed on one or more of the following legal grounds:
– performance of a contract or steps prior to entering into a contract;
– compliance with legal obligations;
– our legitimate interests in managing our accommodation business.
Data Sharing
We do not sell, rent or trade personal information. Personal data may only be shared where legally required, including with:
– Portuguese public authorities;
– law enforcement authorities;
– tax authorities;
– other competent authorities where required by law.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
International Transfers
We do not intentionally transfer personal data outside the European Economic Area unless required through the use of third-party booking platforms selected by the guest.
Your Rights
Under the GDPR, you have the right to:
– access your personal data;
– request correction of inaccurate information;
– request deletion where legally applicable;
– request restriction of processing;
– object to processing where applicable;
– request data portability where legally applicable;
– withdraw consent where processing is based on consent.
These rights may be subject to legal limitations.
Requests may be sent to:
info@zairelodge.com
Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure. However, no method of electronic communication or storage can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to external websites, including booking platforms and social media pages. We are not responsible for the privacy practices or content of those websites. Visitors should consult the privacy policies of those services before providing personal information.
Complaints
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).
Changes to this Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be published on this website with the corresponding revision date.
Last updated: 6 July 2026